Occupancy Improvement through Apartment Mystery Shopping
A potential resident often makes a leasing decision based on the initial experience and ‘good feelings’ he or she receives upon meeting your leasing consultant. This person is the gateway to their new home. Feeling valued, understood and important hugely impacts their overall positive experience of living, and staying, in you community. Proper initial qualifying and keeping happy residents is the key to a healthy bottom line. The Jancyn Lease Experience Programs (LEPs) can help you do both.
By partnering with Jancyn, you will see your business from your potential resident’s point of view. We call it our “insight from the outside.” Using our Performance Evaluations and mystery shoppers, you’ll be able to gauge the effectiveness of your leasing agents. Are they responsive to inquiries (whether phone or Internet)? Are they prompt for appointments and showings? Do they ask the kinds of fact-finding questions to really understand the potential residents wants and needs? Do they demonstrate, and sell, the features and benefits of your community? Are they adhering to fair housing regulations?
Your best properties may remain vacant unless your leasing consultant is providing solid customer service. You can’t fix what you don’t know. Jancyn mystery shoppers do thorough evaluations and give you the feedback you need to improve training, which leads to higher occupancy. You get the results you need to make the best decisions you need to make.
Troubling Turnovers
Leasing is really no different than other types of service businesses: keeping tenants is less expensive and more profitable than finding new ones. Happy tenants stay put. Many property management companies fail to focus on tenant satisfaction, concentrating only on filling vacancies.
Jancyn’s Resident Retention Surveys are invaluable tools to measure tenant satisfaction. Any occupancy caused by dissatisfaction quickly cuts into your profitability. You get the input you need regarding both the management and the property itself. With this information, you can take steps to improve deficiencies or leverage what’s working to maintain tenants and attract prospects.
The Jancyn Team
At Jancyn, we know that assessors must possess a different skill set than those used for mystery shopping in other industries. Rental interviews are typically one-on-one and take considerable time. It is important for an assessor to remain credible and on task. Jancyn assessors are individuals who are specifically trained in the leasing experience and know what to expect. We understand that our assessors must present themselves as ideal rental candidates to remove any barriers that could interfere with an objective and fair evaluation of the leasing consultant's skills. This is why we offer you only the best and brightest.
Speed, Efficiency… and Accuracy!
Speed and efficiency are both critical to getting the information you need in order to make improvements. That is never more important than when you’re facing occupancy deficiencies. With Jancyn as your partner, we offer assessor reports within 7 – 10 days. Plus you’ll be able to access statistical data 24 hours-a-day, seven days-a-week using our advanced technology to track, organize, and store your data.
Our reporting software enables you to view information quickly and accurately, and can be customized to match your specific needs. The speed, availability and ease-of-use in reviewing and reporting LEPs, gives you the control you need to positively impact your bottom line on your timeframe.
At Jancyn, we know that getting reports to you quickly is useless, unless those reports are accurate. Providing bad data is worse than no data at all! We author shopper instructions and forms to reflect your standards and train shoppers on what is most important to your business. That focuses their visits on evaluating and reporting on those areas that are key to your success.
