Jancyn provides survey technology that can be used as a component for an overall customer experience program.
- Want some quick feedback from your customer base?
- Need a way for your employees or management to contribute their opinions?
Surveying your customers is key to determining not only their current opinions but also to get a sense of future trends including possible shifts in purchasing habits and desires for expanded offerings. With Jancyn's 30 years of expertise in customer service information, you’re assured that a Jancyn customer survey will be clear, succinct, and give you the data you need, exactly when you need it.
We can help design and implement the right survey program for you whether POP (Point of Purchase), direct contact via in-location advertisement, web-based or IVR (Interactive Voice Response)
Digital Comment Cards
Provide your customers an easy way to provide you a quick snapshot of their experience. Show your customers you value their opinions. Provide them a way to share directly so you don’t have to see them on Yelp first. As easy as clicking on a QR code from their smartphone.
Instant Results - Wonder where your comment cards went?. Because your customer can complete and submit their comments via their smartphone or the web, you get them all – good and bad. You can be alerted via email the moment a survey is submitted or when a comment that was submitted needs a quick response.
Accurate Communication -Using the smartphone’s technology, customers and shoppers can easily provide you with pictures along with their comments–presenting you with valuable information as it’s happening. Unquestionable reports that you and your stores can agree on.
IVR Surveys
Our Interactive Voice Response offering provides dedicated phone numbers to gather information from your current customers. Typically promoted via in-location advertising, your customers voluntarily respond to a series of questions pinpointed to gather specific information. Jancyn works with you to make effective use of this survey method and delivers real-time results. Reporting options include comparisons of shopping scores with historical data and can be integrated with comparable mystery shopping program results for comparison.
Web Surveys
While the Internet is an ideal tool for both presenting and gathering massive amounts of data and information, compiling it into useful reports is needed for actionable results. Jancyn not only helps you develop and promote your online surveys, we also create backend analytics that make sense of the information and provide you with the business intelligence you need to make profitable decisions. As with the IVR survey reports, you get access to the real-time data whenever you need it.
Other Options
Jancyn can also provide Intercept Surveys enabling customer interaction and direct question explanation. Our experts understand the importance of professionally conducted surveys and representation of your company and brand.
In addition to customer feedback, gathering accurate internal data is necessary to develop efficient and effective procedures to serve your customers. Internal Function Surveys can fully automate, calculate, track and store results so that you get the answers you need when you need them.
